ISO 20000-1:2018
With our ISO 20000-1:2018 certification, it’s official: Our organization’s information security management system (ISMS) properly addresses all information and data security risks.
Being ISO 20000-1:2018 certified allows us to better follow best practices and deliver top-notch service to all of our customers.
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We understand that effective IT Service Management (ITSM) is essential to the success of your business. That’s why we’ve taken steps to ensure that our ITSM meets the highest international standards for quality and performance. With our ISO 20000-1:2018 certification, you can be confident that our ITSM is built on a solid methodology and framework, designed to help businesses like yours manage their ITSM effectively.
We’ve conducted extensive ITSM process documentation, and we’ve integrated—and continue to integrate—all activities described in our documentation into our day-to-day business.
benefits of ISO 20000 Compliance
Effective IT service management is essential to getting the most out of your IT investments. That’s why we’ve become ISO 20000-1:2018 certified, giving us the expertise to help you plan, design, manage, and deliver IT services that drive business success.
R3 identifies and defines the requirements, tools, processes, and environments necessary to support our client’s IT and security needs; providing the approach for managing and reporting on the overall IT and security health that align to strategic and business goals and objectives. This ensures a consistent and repeatable approach for executing IT service management processes, and provides the management methodology to meet expectations that also align with ITIL best practices.
When you partner with us, you can be confident that we’ll work with you to manage costs, fully integrate processes, become more agile, and gain a competitive advantage.
We’ll show you how to streamline your IT service management, ensuring that your IT investments are delivering maximum value to your organization.
Information Security Management System (ISMS)
We believe that protecting your data is critical to the success of your business. That’s why we hold our own Information Security Management System (ISMS) to the highest standards—and we’ll do the same for your company.
Improved Service Quality
ISO 20000-1 certification requires MSPs to establish processes and practices that ensure consistent and high-quality service delivery. Customers can expect improved service levels, reduced downtime, and enhanced user satisfaction as a result.
Efficient Service Delivery
ISO 20000-1 emphasizes the establishment of well-defined processes and procedures for managing IT services. MSPs certified in this standard are likely to have optimized workflows, streamlined incident management, and efficient problem resolution, leading to faster and more effective service delivery.
Enhanced Risk Management
ISO 20000-1 encourages MSPs to identify and assess risks related to service delivery and IT operations. Certified MSPs are likely to have robust risk management practices, which can lead to better anticipation and mitigation of potential issues, minimizing disruptions to the customer’s business.
Clear Communication and Documentation
ISO 20000-1 requires thorough documentation of processes, procedures, and service level agreements (SLAs). Customers benefit from clear and transparent communication, well-documented service terms, and a solid understanding of the services they can expect, leading to improved accountability and trust.
Continuous Improvement
ISO 20000-1 places strong emphasis on continuous improvement. Certified MSPs regularly assess their service management processes, measure performance, and identify areas for enhancement. Customers partnering with such MSPs can expect a commitment to ongoing improvement, resulting in evolving and better-tailored services over time.
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Trusted by 1000+ customers
“We went out to find a managed services provider, and with R3 it’s become more of a partnership. They have the best intentions for KDB and want KDB to succeed. It’s been more than we asked for when we started the process.”
“An outstanding example of the level of detail and clarity for all R3 projects. The team made incredible progress on this critical project and most importantly - they completed it on-time.”
“R3's ability to manage large and complex projects is easily a 10/10. And in regard to their experience and technical ability to keep our systems protected, we have been very satisfied. We see R3 as a partner and we trust them.”
“Whether doing business over the phone, via email, or in-person, it’s always the same, excellent customer service. As someone who has been in the customer service industry since the early 80’s, I appreciate when businesses own and recognize that their level of service will determine their success.”
“We have someone who we trust and believe in when we call with a problem. To call an have someone who just talks to us a like a person. R3 follows through with everything they say they're going to do.”
“The flexibility of the R3 team was integral to the success of this move. As unforeseen challenges popped up throughout the project our business faced no interruptions to daily operations thanks to the ingenuity and experience of the R3 team.”
FAQ
ISO 20000-1:2018 is the international standard for IT service management. It outlines requirements for establishing, implementing, maintaining, and continually improving an organization’s service management system.
Choosing an MSP with ISO 20000-1:2018 certification is advantageous for potential clients as it ensures top-notch IT service management practices. This certification guarantees efficient service delivery, customer satisfaction, and adherence to global standards, enhancing the reliability and quality of IT services provided.
To achieve ISO 20000-1:2018 certification, an IT MSP must follow these steps: a) Establish a service management system, b) Implement the required processes and controls, c) Conduct internal audits, d) Engage an accredited certification body, and e) Pass an external audit.
Implementing ISO 20000-1:2018 involves defining processes, setting service management policies, training staff, documenting procedures, and establishing metrics to ensure compliance and continual improvement. Regular reviews and adjustments are essential.
