Managed IT Services
As a Managed Service Provider, R3 provides outsourced information technology management. We can work as an extension of your existing IT department, or serve as your entire IT department.
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Our Managed IT Services
Our wide-ranging expertise means we can support any organization’s unique IT challenges. No matter your service needs, our team has one mission in mind: to provide you with unrivaled technical support, so you can focus on your organization’s success.
Security
Our team of cyber security experts has extensive experience in protecting businesses of all sizes and industries from cyber attacks. We use the latest technologies and industry best practices to provide a comprehensive suite of cyber security services that cover all your organization's needs, from threat detection and response to vulnerability management and compliance.
Email Services & Management
We can help migrate your email, contacts, calendars, and files from enterprise sources to the Office 365 environment. Need to transition to Google Apps Business (G-Suite) with continuous access to email, documents, calendars, and web conferencing facilities? Whatever your tech needs, we’ve got you covered.
Cloud Services
We can help migrate your email, contacts, calendars, and files from enterprise sources to the Office 365 environment. Need to transition to Google Apps Business (G-Suite) with continuous access to email, documents, calendars, and web conferencing facilities? Whatever your tech needs, we’ve got you covered.
Network Management
Keeping everything from overall strategy to the daily needs of your users in mind, we manage even the most complex networks with air-tight security and business efficiency.
End User Support
We serve as the front line of your end user community, helping users when they have a problem or request. Think of us as a strategic partner and as daily ticket support.
Hardware Monitoring
We’ll help you take into account the overall strategy and needs of your business before selecting the tools you need to execute on it. After careful selection, we’ll monitor it for inefficiencies and opportunities to upgrade and/or shift to cloud-based services.
Developing Cyber Resilience
In today’s digital landscape, cybersecurity is a critical concern for businesses of all sizes. At R3, our team of cybersecurity experts provides comprehensive protection against cyber threats to make you fully cyber resilient.
From threat detection and response to vulnerability management and compliance, we utilize state-of-the-art technologies and industry best practices to safeguard your organization’s digital assets. Our proactive approach ensures that potential threats are identified and mitigated before they can impact your operations, allowing you to focus on your core business activities with peace of mind.
Email Services and Management
Effective email management is crucial for maintaining seamless communication within your organization. R3 offers robust email services that include migrating your email, contacts, calendars, and files from enterprise sources to Office 365 or transitioning to Google Apps Business (G-Suite). Our services ensure continuous access to email, documents, and web conferencing facilities, thus enhancing productivity. We also implement advanced security measures to protect against phishing and spam, ensuring your communications remain secure and reliable.
Cloud Services and Cloud Management
Embrace the flexibility and scalability of cloud computing with R3’s cloud services. Whether you’re looking to transition your existing infrastructure to the cloud or optimize your current cloud environment, our expertise covers everything from strategy and planning to implementation and management. We offer solutions tailored to your specific needs, ensuring seamless integration with your existing systems and processes. Our cloud services enhance business agility, reduce costs, and provide the reliability and security necessary to support your organization’s growth.
Network Management
A well-managed network is the backbone of any successful IT infrastructure. At R3, we handle the complexities of network management to ensure your organization’s connectivity remains robust and efficient. From initial design and implementation to ongoing monitoring and maintenance, our services encompass all aspects of network management. We prioritize air-tight security and business efficiency, constantly monitoring for inefficiencies and opportunities to upgrade. This enables us to deliver a network environment that supports your operational needs and adapts to future demands.
Hardware Monitoring
Maintaining peak performance of your hardware infrastructure is essential for efficient operations. R3 offers comprehensive hardware monitoring services, continuously overseeing your physical IT assets to detect and address potential issues proactively. By monitoring hardware health and performance, we help prevent downtimes and extend the lifespan of your equipment. Our service ensures that your hardware functions optimally, supporting your business processes and enabling a stable and reliable IT environment.
End User and Help Desk Support
Providing exceptional end user support is at the heart of R3’s service offerings. We act as the front line for your end user community, addressing their issues and requests with prompt and effective solutions. Our help desk support teams, who stay with R3 for the long haul, bring a wealth of knowledge about your organization, ensuring consistent and personalized assistance. On average, our help desk teams resolve client issues in less than 24 hours, demonstrating our commitment to first-touch resolution and keeping your business running smoothly without interruptions.
Getting Started
benefits of working with r3
Working with R3 as your MSP provides you with access to specialized technical knowledge and assistance, continuous proactive oversight and upkeep of IT systems, and a flexible, budget-conscious path to expansion. R3 empowers your company to concentrate on primary business operations, while their experts guarantee peak performance, cybersecurity, and adaptability within an ever-changing tech environment.
Deferred Risk
Quality Assurance
Compliance Flexibility
Consistent Team
Our support teams tend to stay with R3 for the long-haul. We pride ourselves on creating careers and not jobs so your support team is consistent and has an intimate knowledge of hour your organization works.
Responsive Support
On average, our help desk teams resolve client issues in less than 24 hours. Our commitment is to the success of your team and we are relentless and tenacious when issues are identified.
Access to Innovation
R3 works with over 20 innovative technology partners and the list continues to grow. We give your team access to the most advanced tools to propel your business forward.
Security Strength
We pride ourselves on our unwavering commitment to our clients, providing rapid response times and a deep understanding of your business that goes beyond the surface. Our innovative approach and extensive cybersecurity experience ensure your organization stays secure and future-ready.
Download the ultimate guide to mSPs
Check out our free eBook, “The Ultimate Guide to Managed Service Providers (MSPs)
A trusted partner
“We went out to find a managed services provider, and with R3 it’s become more of a partnership. They have the best intentions for KDB and want KDB to succeed. It’s been more than we asked for when we started the process.”
“An outstanding example of the level of detail and clarity for all R3 projects. The team made incredible progress on this critical project and most importantly - they completed it on-time.”
“R3's ability to manage large and complex projects is easily a 10/10. And in regard to their experience and technical ability to keep our systems protected, we have been very satisfied. We see R3 as a partner and we trust them.”
“Whether doing business over the phone, via email, or in-person, it’s always the same, excellent customer service. As someone who has been in the customer service industry since the early 80’s, I appreciate when businesses own and recognize that their level of service will determine their success.”
“We have someone who we trust and believe in when we call with a problem. To call an have someone who just talks to us a like a person. R3 follows through with everything they say they're going to do.”
“The flexibility of the R3 team was integral to the success of this move. As unforeseen challenges popped up throughout the project our business faced no interruptions to daily operations thanks to the ingenuity and experience of the R3 team.”
FAQ
A managed services provider (MSP) is a company that provides outsourced, remote, IT support services. They manage an organization’s on-premise or cloud-based IT infrastructure and end-user devices and can provide support in a variety of ways. An MSP can be the entire IT department, or supplement an existing team, help with projects, or provide strategic guidance.
Using a managed service provider (MSP) streamlines IT operations, enhances security, and ensures proactive maintenance, enabling your business to focus on core activities and experience seamless technology support.
Select a managed service provider with proven expertise in your industry, a track record of reliable support, scalable solutions, and a commitment to tailored services aligning with your unique business needs.
IT outsourcing involves delegating technology functions to external experts, like a managed service provider, to handle tasks such as network management, cybersecurity, and support, freeing your internal resources for strategic growth.
Deciding to outsource IT depends on your business size, goals, and IT demands. Outsourcing can reduce costs and access specialized skills, but evaluate your needs and budget before making a decision.
Outsourcing IT can bring cost savings, expertise access, and efficiency gains, but potential downsides include reduced control and communication challenges. When reviewing an MSP, make sure you understand how they communicate and how they will work with your team so that you feel comfortable that you’re working with a partner and not just a vendor.
IT service management focuses on designing, implementing, and managing IT services according to best practices and standards. Service delivery, on the other hand, refers to the process of providing these IT services to end-users, ensuring they receive effective support and solutions.
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